Frequently Asked Questions

Welcome to Artiverre's FAQ section. We've compiled answers to common questions to help you find the information you need quickly and easily.

What is Artiverre?

Artiverre is an online store specializing in high-quality and stylish lighting fixtures. We offer a curated selection of chandeliers, ceiling lights, and table lamps to enhance your home or business.

Where is Artiverre located?

Artiverre Inc. is registered in Colorado. Our company registration address is 8310 South Valley Highway, Suite 300, Englewood, CO 80112, United States. This address is not an operating office, showroom, shipping warehouse or return location. Orders ship from Zhongshan, China. You can reach us at +1 (510) 439-9576 or support@artiverre.com.

What types of lighting fixtures do you sell?

We sell chandeliers such as the Auroven Pale-Panel Halo Ring Pendant and Evarin Candle-Style Drop Chandelier, ceiling lights such as the Mavelle Interlocking Square Flush Mount, wall sconces such as the Belvara Marbled-Bead Column Wall Sconce, and table lamps such as the Rovelle Open-Frame Drum Table Lamp.

Are your products suitable for all countries?

All Artiverre fixtures are built to standard US electrical specifications (120V) and we sell for delivery to customers in the United States only.

What are your shipping options and costs?

Please refer to our dedicated Shipping Policy for detailed information on shipping options, costs, and delivery timeframes within the US.

How long will it take for my order to arrive?

Standard fixtures require 7–15 business days for handling and production, excluding weekends and holidays. After dispatch from Zhongshan, China, transit takes an estimated 4–6 weeks. Total delivery time is the handling and production period plus the transit period. Full details are in our Shipping Policy.

Where do orders ship from, and where do you deliver?

Orders ship from Zhongshan, China, for delivery to customers in the United States only. We do not accept orders for delivery to destinations outside the United States. Artiverre pays the import duties. See our Shipping Policy for the delivery terms.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package's journey.

What is your return policy?

We want you to be completely satisfied with your Artiverre purchase. If you are not, you may return eligible items within 30 calendar days of delivery for a refund. Exchanges are offered only for items that arrive damaged or defective. Items must be unused, in their original packaging with all accessories, and accompanied by a Return Merchandise Authorization (RMA) number. See our full Refund Policy for eligibility criteria and return instructions.

How do I initiate a return?

To initiate a return, please contact our customer support team at support@artiverre.com with your order number and reason for return. Our team will issue you a Return Merchandise Authorization (RMA) number and provide the authorized return address in the United States by email. You must obtain the RMA before shipping anything back. Do not return items to our company registration address.

When will I receive my refund?

Once your returned item is received and inspected, we will notify you whether the refund is approved. After approval, we process the refund to your original payment method within 7–10 business days. Your bank or payment provider may take additional time to post it to your account.

Warranty

Do your fixtures come with a warranty?

Yes. Every Artiverre fixture carries a two-year limited warranty against manufacturing defects, starting from the date of delivery.

What does the warranty actually cover?

Defects in materials and workmanship under normal use — electrical components, structural parts, and defects in finish or crystal present at manufacture. Bulbs, improper installation, modification, and normal wear are not covered. Full terms are on our Warranty Policy page.

How is a warranty claim resolved?

We ship you the replacement part free of charge and cover the shipping cost. For most faults a replacement part fixes the fixture without taking it down. Email support@artiverre.com with your order number and photos of the issue.

Is the warranty the same as the return window?

No. Returns cover a change of mind within 30 days. The warranty covers a manufacturing defect for two years and is resolved with replacement parts rather than a refund.

Contact Us

How can I contact customer service?

If you can't find the answer to your question here, please don't hesitate to contact us directly via email at support@artiverre.com or by phone at +1 (510) 439-9576. You can also visit our Contact Us page for more information.