Frequently Asked Questions
Welcome to Artiverre's FAQ section. We've compiled answers to common questions to help you find the information you need quickly and easily.
What is Artiverre?
Artiverre is an online store specializing in high-quality and stylish lighting fixtures. We offer a curated selection of chandeliers, ceiling lights, and table lamps to enhance your home or business.
Where is Artiverre located?
Artiverre is based in Englewood, Colorado. Our principal office is at 8310 South Valley Highway, Suite 300, Englewood, CO 80112, United States. You can reach us at +1 (510) 439-9576 or support@artiverre.com.
What types of lighting fixtures do you sell?
We sell a wide range of lighting fixtures including Chandeliers (e.g., Alabaster Multi-storey Chandelier, Modern ring crystal Chandelier), Ceiling Lights (e.g., Modern disc ceiling Light, Modern Round Ceiling Light), and Table Lamps (e.g., Modern Marble Table Lamp, Modern Snow Table Lamp).
Are your products suitable for all countries?
Our products are primarily designed for use in the US, with standard US electrical specifications. If you are ordering from outside the US, please ensure compatibility with your local electrical standards before purchasing.
What are your shipping options and costs?
Please refer to our dedicated Shipping Policy for detailed information on shipping options, costs, and delivery timeframes within the US.
How long will it take for my order to arrive?
Delivery times vary based on the product and your location. You can find estimated delivery times on each product page and detailed information on our Shipping Policy.
Do you offer international shipping?
Not at this time. Artiverre ships within the United States only. For international inquiries, please contact support@artiverre.com.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package's journey.
What is your return policy?
We want you to be completely satisfied with your Artiverre purchase. If you are not, you may return eligible items within 30 calendar days of delivery for a refund or exchange. Items must be unused, in their original packaging with all accessories, and accompanied by a Return Merchandise Authorization (RMA) number. See our full Refund Policy for eligibility criteria and return instructions.
How do I initiate a return?
To initiate a return, please contact our customer support team at support@artiverre.com with your order number and reason for return. Our team will issue you a Return Merchandise Authorization (RMA) number, which you must have before shipping anything back.
When will I receive my refund?
Once your returned item is received and inspected, we will process your refund. Approved refunds are processed within 7-10 business days. The time it then takes to appear in your account depends on your bank or payment method.
Warranty
Do your fixtures come with a warranty?
Yes. Every Artiverre fixture carries a one-year limited warranty against manufacturing defects, starting from the date of delivery.
What does the warranty actually cover?
Defects in materials and workmanship under normal use — electrical components, structural parts, and defects in finish or crystal present at manufacture. Bulbs, improper installation, modification, and normal wear are not covered. Full terms are on our Warranty Policy page.
How is a warranty claim resolved?
We ship you the replacement part free of charge and cover the shipping cost. For most faults a replacement part fixes the fixture without taking it down. Email support@artiverre.com with your order number and photos of the issue.
Is the warranty the same as the return window?
No. Returns cover a change of mind within 30 days. The warranty covers a manufacturing defect for one year and is resolved with replacement parts rather than a refund.
Contact Us
How can I contact customer service?
If you can't find the answer to your question here, please don't hesitate to contact us directly via email at support@artiverre.com or by phone at +1 (510) 439-9576. You can also visit our Contact Us page for more information.