Shipping policy
Last Updated: October 19, 2026
At Artiverre, we are dedicated to delivering your lighting fixtures — chandeliers, ceiling lights and table lamps — safely and efficiently to your home or business. Please review this policy for details on where we ship, what it costs, and how long it takes.
1. Dispatch Origin and Delivery Destinations
Orders ship from Zhongshan, China. We sell and deliver to customers in the United States only.
We do not accept orders for delivery to Canada, the United Kingdom, or other destinations outside the United States.
Artiverre pays the import duties for shipments from China to the United States.
2. Shipping Cost
Standard shipping is free on every order delivered to a supported United States destination.
- There is no minimum order value.
- There are no surcharges for large or heavy fixtures.
Shipping will show as $0.00 at checkout before you confirm your order. Any applicable sales tax is shown at checkout before payment.
3. Shipping Method and Carriers
We offer a single shipping service, Standard. We do not currently offer an expedited or express option.
The carrier used for your order is selected based on the shipment and destination. Your shipping confirmation provides the carrier and tracking details; you do not choose the carrier at checkout.
The handling and transit estimates below apply to standard fixtures of all sizes. For nonstandard custom work, the production schedule is confirmed in your quote before purchase.
4. Order Processing Time
Standard fixtures require 7–15 business days for handling and production, excluding weekends and holidays. This period covers production, quality checks, packing and preparation for dispatch from Zhongshan, China. Orders placed on weekends or holidays begin processing on the next business day.
5. Estimated Delivery Timeframes
Transit takes an estimated 4–6 weeks after dispatch from Zhongshan, China, counted from the dispatch date rather than the day you place your order.
Total estimated delivery time is 7–15 business days of handling and production plus 4–6 weeks in transit after dispatch. Please allow for both periods when planning your delivery.
These are estimates. Actual delivery times may vary because of carrier delays, weather, or circumstances outside our control. We provide tracking so you can follow the shipment yourself.
6. Order Tracking
Once your order ships you will receive a confirmation email containing a tracking number. You can use it to check the status and estimated delivery date on the carrier's own website.
7. Shipping Address Accuracy
Please make sure your shipping address is complete and correct at checkout, including any apartment or suite number. Artiverre is not responsible for delays or failed delivery caused by an incorrect or incomplete address. If a package is returned to us for that reason, you may be responsible for the cost of re-shipping it.
8. Damage in Transit
We pack our fixtures carefully, but damage can occasionally happen in transit. If your item arrives damaged:
- Inspect on arrival. Check the package and its contents as soon as it is delivered.
- Photograph the damage. Take clear photos of the fixture and of the outer carton or crate.
- Contact us within 48 hours of delivery at support@artiverre.com, with your order number, a description of the damage, and the photos.
Keep all packaging until the matter is resolved. We will work with you and the carrier to arrange a replacement, a replacement part, or a refund.
9. Lost Packages
If tracking shows your package as delivered but you have not received it, please:
- Check around your property, with neighbors, or with your building management;
- Contact the carrier directly with your tracking number.
If you still cannot locate the package 24 hours after the reported delivery, email support@artiverre.com and we will help you file a claim with the carrier.
10. Contact Us
For any question about your order's shipping, please contact us:
Email: support@artiverre.com
Phone: +1 (510) 439-9576
Company registration address only: 8310 South Valley Highway, Suite 300, Englewood, CO 80112, United States
The registration address is not an operating office, shipping warehouse or return location. For an eligible return, contact us for an RMA and the authorized United States return address by email.