Refund policy

Last Updated: October 19, 2026

At Artiverre, we want you to be completely satisfied with your lighting fixtures, whether it's a stunning Chandelier or a functional Table Lamp. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process.

We understand that the scale or finish of a fixture may not suit your space. If for any reason you are not satisfied, you can return the item to Artiverre within 30 days of delivery.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging, including all original accessories, manuals, and parts.
  • Accompanied by the original receipt or proof of purchase.

Items showing signs of installation, wear, or damage will not be eligible for a refund.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Custom-made or personalized lighting fixtures.
  • Items explicitly marked as final sale or non-returnable at the time of purchase.

Please contact us at support@artiverre.com if you have questions or concerns about your specific item.

3. Order Cancellation

Standard fixtures require 7–15 business days for handling and production, excluding weekends and holidays, before dispatch from Zhongshan, China. An order can normally be cancelled before it ships, subject to the cancellation terms below.

  • Within 24 hours of placing your order: Cancel at no cost. You receive a full refund of everything you paid.
  • After 24 hours, before the order ships: You can still cancel, but a 3% payment processing fee is deducted from your refund. This is the transaction fee our payment provider charges on the original purchase, and it is not returned to us when an order is refunded.
  • After the order has shipped: The order can no longer be cancelled. Once the fixture arrives, you can return it under the 30-day return window described above.

To cancel, email support@artiverre.com with your order number as soon as possible. The sooner you reach us, the more likely the order has not yet been dispatched.

Before we dispatch: For larger fixtures we confirm the shipping details with you before the order leaves us. If we cannot reach you, we hold the order rather than ship it to an address we are unsure about.

4. Return Process

To initiate a return:

  1. Contact Us: Email our customer support team at support@artiverre.com within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send items back without prior authorization.
  3. Package Your Item: Carefully package the item in its original packaging, ensuring all parts and accessories are included. Write the RMA number clearly on the outside of the package.
  4. Ship Your Item: Who pays the return shipping depends on the reason for the return. If the return is due to our error — the fixture arrived damaged, was defective, or we sent the wrong item — Artiverre covers the return shipping and we will email you a prepaid label. For all other returns, including a change of mind or the fixture not suiting your space, the return shipping cost is yours and is non-refundable. In that case we recommend a trackable service with insurance, as we cannot issue a refund for an item that never reaches us.
  5. Return Address: Eligible returns are sent to an authorized address in the United States. We provide the correct return address by email with your RMA number. Do not ship a return to the address printed on your parcel or to our company registration address shown at the bottom of this page. Items sent to an address other than the one authorized in your RMA cannot be processed or refunded.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: After we receive and inspect your return and approve the refund, we process it to your original payment method within 7–10 business days of approval.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged or missing parts for reasons not due to our error).
  • Restocking Fee: Artiverre does not charge a restocking fee on any return.
  • When the money reaches you: After we process the refund, your bank or payment provider may take additional time to post it to your account. This posting time is separate from our 7–10 business-day processing period and depends on your payment method and provider.

Please note that it may take some time for your bank or credit card company to post the refund to your account.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged or defective lighting fixture for the same item, please send us an email at support@artiverre.com immediately with photos of the damage. We will guide you through the exchange process.

7. Damaged or Defective Items Upon Arrival

If your lighting fixture arrives damaged or is defective, please contact us within 48 hours of delivery at support@artiverre.com with photos of the damage and the original packaging. We will work with you to arrange for a replacement or a full refund, including return shipping costs if applicable.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

  • Email: support@artiverre.com
  • Company registration address only: 8310 South Valley Highway, Suite 300, Englewood, CO 80112, United States. This is not a return location; use the authorized United States address in your RMA email.