Refund policy

Last Updated: August 13, 2026

At Artiverre, we want you to be completely satisfied with your lighting fixtures, whether it's a stunning Chandelier or a functional Table Lamp. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process.

We understand that a fixture can look different once it is hanging in your own space — the scale may not work, or the finish may not sit the way you expected against your decor. If for any reason you are not satisfied, you can return the item to Artiverre within 30 days of delivery.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:

Unused and in the same condition that you received it.
In its original packaging, including all original accessories, manuals, and parts.
Accompanied by the original receipt or proof of purchase.

Items showing signs of installation, wear, or damage will not be eligible for a refund.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

Gift cards.
Custom-made or personalized lighting fixtures.
Items explicitly marked as final sale or non-returnable at the time of purchase.

Please contact us at support@artiverre.com if you have questions or concerns about your specific item.

3. Order Cancellation

Orders are processed and prepared for shipment within 1–3 business days, so an order can normally be cancelled at any point before it ships.

Within 24 hours of placing your order: Cancel at no cost. You receive a full refund of everything you paid.
After 24 hours, before the order ships: You can still cancel, but a 3% payment processing fee is deducted from your refund. This is the transaction fee our payment provider charges on the original purchase, and it is not returned to us when an order is refunded.
After the order has shipped: The order can no longer be cancelled. Once the fixture arrives, you can return it under the 30-day return window described above.

To cancel, email support@artiverre.com with your order number as soon as possible. The sooner you reach us, the more likely the order is still in our facility.

Before we dispatch: For larger fixtures we confirm the shipping details with you before the order leaves us. If we cannot reach you, we hold the order rather than ship it to an address we are unsure about.

4. Return Process

To initiate a return:

Contact Us: Email our customer support team at support@artiverre.com within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Authorization: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send items back without prior authorization.
Package Your Item: Carefully package the item in its original packaging, ensuring all parts and accessories are included. Write the RMA number clearly on the outside of the package.
Ship Your Item: Who pays the return shipping depends on the reason for the return. If the return is due to our error — the fixture arrived damaged, was defective, or we sent the wrong item — Artiverre covers the return shipping and we will email you a prepaid label. For all other returns, including a change of mind or the fixture not suiting your space, the return shipping cost is yours and is non-refundable. In that case we recommend a trackable service with insurance, as we cannot issue a refund for an item that never reaches us.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged or missing parts for reasons not due to our error).

Please note that it may take some time for your bank or credit card company to post the refund to your account.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged or defective lighting fixture for the same item, please send us an email at support@artiverre.com immediately with photos of the damage. We will guide you through the exchange process.

7. Damaged or Defective Items Upon Arrival

If your lighting fixture arrives damaged or is defective, please contact us within 48 hours of delivery at support@artiverre.com with photos of the damage and the original packaging. We will work with you to arrange for a replacement or a full refund, including return shipping costs if applicable.