Track My Order

Every Artiverre order ships with tracking. Here is when it arrives and what to do if something looks wrong.

When You Will Receive Tracking

Standard fixtures require 7–15 business days for handling and production, excluding weekends and holidays. Orders ship from Zhongshan, China. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. Transit after dispatch takes an estimated 4–6 weeks, in addition to the handling and production period.

If you have not received that email after 15 business days from ordering, excluding weekends and holidays, check your spam folder first, then email support@artiverre.com with your order number.

How to Track

From the email. The tracking number in your shipping confirmation links straight to the carrier. This is the fastest route.

From the carrier. Your shipping confirmation identifies the carrier and tracking details for your order. Paste your tracking number into the carrier’s own site if you prefer.

From your account. If you created an account at checkout, your order history and tracking are under your account.

Tracking Has Not Updated

Carriers can take 24 to 48 hours to log the first scan after a label is created. A number that shows no movement on day one is normal.

Large fixtures often move by freight, which scans less frequently than parcel service—longer gaps between updates do not mean the shipment is lost.

If tracking has genuinely not moved for more than 5 business days, contact us and we will chase the carrier.

Tracking Says Delivered, But Nothing Arrived

Work through this in order:

1. Check around your property—porch, side entrance, garage, behind planters. Carriers frequently place larger boxes out of direct view.

2. Ask neighbors and, if applicable, your building manager or front desk.

3. Contact the carrier directly with your tracking number. They can see the delivery scan location, which often resolves it immediately.

4. If the package has still not turned up 24 hours after the delivery scan, email support@artiverre.com and we will file a claim with the carrier on your behalf.

The Package Arrived Damaged

Inspect your delivery immediately. If anything is damaged, email support@artiverre.com within 48 hours of delivery with your order number and photographs of both the damage and the outer packaging. We will arrange a replacement or a full refund, including return shipping where applicable.

Photograph the packaging before you discard it—carrier claims require it.

Changing or Cancelling an Order

If your order has not yet shipped we can usually change the address or cancel it. Email us as soon as possible with your order number. Cancellation is free within 24 hours; after 24 hours and before shipment, the 3% payment processing fee in our Refund Policy applies. Once a fixture is in transit the address can no longer be changed.