Privacy policy

Privacy Policy for Artiverre

Last Updated: October 26, 2023

This Privacy Policy describes how Artiverre ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from artiverre.com (the "Site") or otherwise communicate with us. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Information You Provide: When you make a purchase, create an account, or contact us, you may provide us with personal information such as your name, email address (support@artiverre.com), shipping address, billing address, phone number, and payment information (e.g., credit card details).
  • Automatically Collected Information: When you access our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products (e.g., Chandelier, Ceiling Light, Table Lamp) that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
  • Information from Third Parties: We may receive information about you from third-party service providers, such as payment processors, shipping carriers, and marketing partners, to fulfill orders and improve our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Orders: To process your purchases of lighting fixtures (such as Alabaster Multi-storey Chandelier, Modern disc ceiling Light), process payments, arrange for shipping, and provide you with invoices and order confirmations.
  • To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve issues related to your orders or our products.
  • To Improve Our Services: To analyze how our Site is used, understand customer preferences, and enhance our product offerings and user experience.
  • For Marketing and Advertising: To send you promotional emails, newsletters, and targeted advertisements about our lighting products, special offers, or new arrivals, where permitted by law and based on your preferences.
  • For Security and Fraud Prevention: To protect our Site and customers from fraudulent transactions and other illegal activities.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We use payment processors to handle secure transactions. Your payment information is directly provided to these processors and is not stored on our servers.
  • We use shipping carriers (e.g., USPS, FedEx, UPS) to deliver your lighting fixtures. They receive necessary shipping information (name, address, phone number).
  • We may use analytics providers (e.g., Google Analytics) to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us at support@artiverre.com.

To exercise any of these rights, please contact us at support@artiverre.com.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information.

6. Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Site and indicate the "Last Updated" date.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@artiverre.com or by mail using the details provided below:

Artiverre
US